Warranty
Awake Warranty Policy
✅ Warranty Period: 12 months
✅ Coverage: Manufacturer defects only.
✅ Requirements: Proof of a valid order number.
✅ For Questions or Issues: Contact your local dealer or us.
Warranty Claims
[1] Report the Issue: Provide your name, address, contact information, product model, and a detailed description of the failure.
[2] Keep Documentation: Maintain your warranty card and purchase invoice.
[3] Contact Dealer or Us: If the issue occurs within the warranty period.
[4] Post-Warranty Repair: Contact your local dealer or us for repair instructions.
Beyond Warranty Range
✅ Consumables such as spark plugs and motors are no longer covered by the warranty.
✅ Damage caused by human factors such as unauthorized modification, arrangement of non-original parts or non-use as required will not be covered by warranty
✅ Failure to add lubricant to gasoline as required or use of inferior lubricating oil, resulting in no warranty for the engine.
✅ Wear and tear caused by illegal operations, damage caused by accidents, and damage caused by inhalation of foreign objects are not guaranteed.
Cases that are not covered by the warranty
• Damage caused by improper care, handling or storage.
• Damage due to heat exposure, including but not limited to direct sunlight, excessive time in the car, board wraps, etc.
• Previous maintenance
• Broken board
• Circuit boards showing signs of improper care or handling
• Collateral Damage Unreasonable Use or Abuse
• Damage from normal wear and tear.
• Perforations and/or previous repairs.
• Dent and/or indentation from normal use and shock.
• Cosmetic blemishes, i.e. scratches and/or paint chips
• Damage caused by any cause other than defects in material and/or workmanship.
• Demo board
• Damage caused by unauthorized modification